At Eldercare.Market, we are committed to complying with Singapore’s Personal Data Protection Act. Data protection is a matter of trust and your privacy is important to us.

This Privacy Policy sets out how we handle your personal information on and its related sites, services and tools (the “Platform”).

By using our Platform, you consent to our collection, storage, usage, retention and disclosure of your personal information in accordance with this Privacy Policy.

Collection of Information
You can visit our Platform and browse without having to provide personal details. During your visit to the Platform, you remain anonymous and at no time can we identify you unless you have an account on the Platform and log on with your user ID and password.

When you create an account on the Platform, or otherwise provide us with your personal information in the course of using the Platform, we may only collect and store the information or files that you voluntarily submit to us. If you provide personal information of any third party to us, we assume that you have obtained the required consent from the relevant third party to share and transfer his/her personal information to us.

We may use “cookies” (small files placed in the memory of your web browser or device) and other similar technologies for storing information to help provide you with a faster, safer, more convenient and personalised experience when you access our Platform. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session.

We use cookies to help identify you and maintain your signed-in status if you have an account on the Platform and log on with your user ID and password. Certain Platform features may only be available through the use of cookies. You are free to manage and delete cookies through your own browser or device settings, although doing so may interfere with your use of some of our Platform features or services.

Use of Information
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customised experience. You agree that we may use your personal information to:

• Facilitate your access to the Platform and/or use of the Platform features and Services;
• Process orders and payments that you make through the Platform;
• Deliver, through third parties, the products that you purchased through the Platform to you;
• Provide the services and customer support you request;
• Resolve disputes, collect fees, and troubleshoot problems;
• Customise, measure and improve our Platform and its services, content and advertising;
• Tell you about new features or services, or those of our partners;
• Send you targeted marketing, service updates, and promotional offers;
• Compare information for accuracy, and verify it with third parties;
• Prevent potentially prohibited or illegal activities, and enforce our Terms and Conditions;

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. If you do not wish to receive marketing communications from us, simply follow the directions to unsubscribe provided with the communication or advertisement.

Third Parties
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

When we work with our Vendors or other organisations, they are bound by our Terms and Conditions which specifically forbid them from contacting you for purposes other than that which is necessary to complete your transaction or fulfil your orders through our Platform. Without your explicit consent, they are not supposed to contact you directly for marketing or other non-transaction related purposes. Should you receive such unsolicited communication from any Vendor, please inform us immediately.

As we do not control the privacy policies of third parties, this Privacy Policy addresses only the use and disclosure of personal information we collect from you. If you disclose your information to others, including other users on our Platform or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them.

Account Protection
Please do not disclose your password to anyone. If you do share your password or your personal information with others, you shall be responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

We will never ask for your password by phone or e-mail. Should you receive such an inquiry, please notify us immediately.

If you access our Platform from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID or activity may also be visible to others who use the computer after you. To protect your personal information from being disclosed to others, you should log out and close the web browser after using our Platform.

Disclosure of Information
We may disclose your personal information in response to governmental, legal or law enforcement requirements, to enforce our policies, to respond to claims that a listing or other content violates the rights of others, or to protect anyone’s rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations. To the extent permissible by applicable law, you agree not to take any action against us for the disclosure of your information in these circumstances.

This Privacy Policy may be amended from time to time. Amended terms will be posted here on the Platform. Please check back to ensure you are satisfied with any changes, and please contact our Data Protection Officer at should you have any concerns.


[Updated: 16 Aug 2019]